Help
Support
Questions go to a person, not a queue. A reply may take a day or two.
Get in touch
Prefer email? yazan@ummahveu.com
For app issues, include your phone model and app version. Please don’t send passwords or payment details.
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Common questions
My prayer times don’t match my mosque. Why?
Mosques differ in calculation method and in the madhab used for Asr. Open Settings → Prayer calculation and choose the profile your community follows: ISNA, FCNA Canada, a London mosque profile, or a custom angle with your own offsets. The app calculates transparently rather than picking for you — the exact angles and rules it uses are documented on the sources page. Where your community differs, follow your community.
How do I restore a purchase on a new phone?
Use the same Apple or Google account and app store you used for the purchase. Open Settings, go to Lifetime Premium, and choose Restore Purchases. Purchases do not transfer between the App Store and Google Play. There is no subscription.
Is my location sent anywhere?
Your coordinates are sent to the prayer-time and weather services needed to compute results for where you are. There is no way to calculate prayer times for a place without knowing the place. Before they leave your phone they are rounded to two decimal places — roughly a kilometre — so your exact position is never transmitted. They are never stored by us, never linked to an identity, and there is no account to link them to. Every service that receives anything is named in the privacy policy.
Is there an iPhone version?
Yes. UmmahVeu is on the App Store and on Google Play. Both are free, and both have the same one-time optional premium unlock.
Why are my local mosque times only for London, Ontario?
Because those are the only timetables published in a feed the app can read and verify. Jamaat times are never bundled into the app or guessed. If a timetable is not published, the app says so rather than inventing one.
Get the app on the App Store or Google Play. Read the privacy policy, see where the app’s data comes from, or learn about VEU.